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Providence Web Site Terms of Use and Privacy Policy

Providence Health & Services (called “Providence” below) operates a system of hospitals, physician clinics, home care and other health care providers, a health plan, and associated services in the states of Alaska, California, Montana, Oregon and Washington. In order to better serve its patients and beneficiaries and to help educate individuals and the general public about health care and medical issues, Providence owns and operates the Providence Web site.

Providence provides online educational, payment and communications services which are described below. (These are called “Services” below.) Providence has published these Terms of Use and Privacy Policy to inform Users of their rights and responsibilities in using the Providence Web site.

  1. Providence Web site Terms of Use

  2. Providence Web site Privacy Policy

  3. Email Privacy Policy

Terms of Use

Please note that these Terms of Use and linked policies only apply to the Providence Web site. Providence provides links to Web sites that are not operated by Providence. Providence users who link to a third-party Web site must recognize that our Terms of Use and other policies do not extend beyond the borders of the Providence Web site. Other standards and policies may apply outside our site. We encourage you to read the terms of use, privacy policies and other policies which apply to such Web sites before using them.

Providence offers personalized, interactive tools to help you manage your health care through the myProvidence site. These features, including Providence Health Plans (“PHP”) Member Services and Providence Doctor’s Office Services, require separate enrollment and are subject to additional policies and terms. You may review these by visiting the myProvidence registration page.

Please read these Terms of Use carefully. If you have any questions about these Terms of Use, please contact customer service . We encourage you to review these Terms of Use regularly as you use the Providence site.

1. Services Available Through the Providence Web site

A variety of information and communication services are made available through the Providence Web site, including:

2. Personal Information Collection and Use

PROVIDENCE understands that the privacy of your information is important. For information about cases in which personal information may be collected by Providence, and details about how that information is protected and used by Providence, please review our Privacy Policy.

Please note that personal information collected by PHP and Providence Doctor’s Office Services as part of myProvidence is subject to separate notices of privacy practices.

3. User Responsibilities

The Providence Web site is intended to help you be a better-informed health care services user and get access to Providence information and services easily, but we need your help to make it work well. We also need you to be responsible for doing your part to protect your personal information, and to understand that the educational information and materials made available through the Providence Web site are not and do not include medical advice, and are not designed or intended to address your personal health condition or issues.

Users therefore must be responsible for the following:

3.1. Be an Informed User

Please read these Terms of Use carefully. We need your help in making the Providence site a safe and effective tool, and protecting it against misuse. Your violation of these Terms of Use is grounds for suspension or termination of your account.

3.2. Maintain and Protect Your Own Equipment
The Providence site is intended to be accessible and all content available through all standard commercial Web browsers operating on standard personal computers, through standard commercially-available Internet access. The quality of content presentation and download speeds may vary depending on the software, equipment and Internet connections used.

You may be able to use devices other than a personal computer to access the Providence site, such as some personal digital assistants (“PDAs”), cell phones or other devices. If you do choose to use another kind of device to access the Providence site, you must be responsible for protecting it in accordance with these Terms of Use. Any requirement for personal computer protection in these Terms of Use applies equally to any other device you may use to access the Providence site

IN ORDER TO AVOID THE THREAT OF PHISHING, PROVIDENCE WILL NEVER SEND YOU UNSOLICITED E-MAILS THAT INCLUDE A LINK TO A PROVIDENCE WEB SITE WHERE YOU WILL BE ASKED TO PROVIDE PERSONAL INFORMATION. IF YOU RECEIVE AN E-MAIL THAT CLAIMS TO BE FROM PROVIDENCE, WHICH INCLUDES A LINK TO A WEB SITE WHICH APPEARS TO BE OPERATED BY PROVIDENCE, OR BY ANY PARTY ON BEHALF OF PROVIDENCE, AND WHICH ASKS YOU TO PROVIDE PERSONAL INFORMATION, PLEASE DO NOT PROVIDE THAT INFORMATION.

If you receive any suspicious e-mail which claims or appears to be from Providence, please notify us by calling the Providence Integrity Line at 1-888-294-8455.

3.3. Protect Your Password

3.4. Do Not Provide Third Party Services

You are not permitted to use the Providence Web site to provide or support
informational, educational, messaging or other services to other parties.
The information and services made available by and through the Providence Web site are for personal use only.

3.5. Do Not Distribute Copyrighted Materials for Commercial Use

Most of the information and materials made available by and through Providence is copyrighted and owned by Providence or other parties. You may use this information and materials for your own personal use, and may make limited use of it for nonprofit educational purposes to the extent permitted by law. You may not sell or modify any information or materials obtained from Providence or reproduce, display, distribute, or otherwise use it in any way for any public or commercial purpose. Use of information or materials obtained from Providence on any other Web site or in a networked environment is prohibited. You must retain all copyright and other proprietary notices contained in the original information or materials on any copy you make of such material.

3.6. Do Not Abuse Providence Services

4. Health and Medical Educational Information

The Providence site is used to publish information about health issues and general medical care options to help educate users and increase public awareness. Some of this information is provided by parties other than Providence, and Providence may provide links to third party Web sites for this purpose.

4.1. Information Is Not Medical Advice or Personal Health Information

All information and links to information Web sites provided by or through Providence are for educational purposes only. You are responsible for your understanding and use of all information.

INFORMATION PROVIDED BY OR THROUGH PROVIDENCE IS NOT MEDICAL ADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL CONDITION PLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON TO BELIEVE THERE IS A MEDICAL EMERGENCY PLEASE CALL “911” OR YOUR OTHER APPLICABLE EMERGENCY NUMBER AT ONCE.

While Providence seeks to provide information which may be helpful in understanding your own health care needs and issues, none of the educational information, classes, events, or activities available through the Providence site was or will be developed for you personally. If you want or need information related to your personal health condition, please contact your health care provider.

4.2. Information and Links are Not Necessarily Endorsed

The fact that information is published or a link provided by Providence does not mean that the views and opinions expressed therein are necessarily shared by Providence. Providence is a ministry of the Roman Catholic Church and does not recommend, endorse or promote any medial procedures or interventions which are prohibited by the Ethical and Religious Directives for Catholic Health Care Services.

4.3. Information Is Not Guaranteed

While Providence seeks to provide useful, high-quality information through the Providence Web site, Providence cannot guarantee that any information is accurate, complete, current, error-free, or free of viruses, worms or other malicious software. Information is provided “as is,” without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.

4.4. Linked Web sites Are Not Endorsed

Providence seeks to link only to trustworthy, valuable Web sites, but provides Web site links for your convenience only. A link to a Web site does not constitute an endorsement of the linked site, its content, or any party affiliated with the linked Web site. Providence makes no warranties or representations, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked site, the information contained in them, or any products or services they offer. Providence shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked Web site.

4.5. Jurisdictional Limitation of Use

The Providence Web site originates and is intended for use in the United States. Providence does not claim that any information or materials on this Web site is appropriate or may be used outside of the United States. Access to information or materials may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

5. Changes to Terms of Use.

PROVIDENCE reserves the right to change these Terms of Use from time to time. We will make reasonable attempts to notify you of changes we think may be important to you by e-mail.

All changes will be effective when published unless a different effective date is specified. Your continued use of the Providence Web site after we have posted a change to these Terms of Use will be considered your consent to the change.

6. Services Availability and Limitations

Providence will attempt to keep the Providence site available at all times, but availability may be interrupted from time to time for maintenance, repair, upgrade or other activities, due to technical problems, or due to natural disaster or other emergency. Providence is not responsible for and cannot control the availability of third party communications services necessary to connect to the Providence site.

7. Digital Millennium Copyright Act (“DMCA”) Provisions

Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed by a use of Providence may report an alleged infringement to Providence by following the relevant provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") rights, by sending Providence’ authorized agent a notification of alleged infringement that satisfies the requirements of the DMCA. Upon receipt of a satisfactory notice of alleged infringement Providence will promptly investigate the allegations, and respond appropriately, including removal of or blocking access to allegedly infringing content.

7.1. If you are affected by the removal or blocking of allegedly infringing content which you in good faith believe has been removed or blocked in error, you may send a counter notification to Providence. Upon Providence’s receipt of a counter-notification that satisfies the requirements of DMCA, Providence will provide a copy of the counter notification to the person who sent the original notification of alleged infringement and will follow the DMCA's procedures with respect to a received counter notification.

7.2. DMCA notifications of alleged infringement and counter-notifications may be sent to Providence Health & Services, Department of Legal Affairs, 1801 Lind Avenue SW, Suite 9016, Renton, WA 98057-9016

7.3. Providence will not be a party to any disputes or lawsuits regarding alleged copyright infringement.

8. Limitation of Liability

TO THE GREATEST EXTENT PERMITTED BY LAW, PROVIDENCE’S LIABILITY TO ANY PERSON FOR ANY CLAIMS, LOSSES, DAMAGES, HARM OR COSTS ARISING FROM OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE PROVIDENCE SITE, WHETHER ARISING FROM OR PERTAINING TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY OR ANY OTHER LEGAL THEORY, SHALL BE LIMITED TO THE PERSON’S DIRECT MONETARY DAMAGES AND SHALL NOT INCLUDE ANY INDIRECT, SPECIAL, INCIDENTAL, NON-ECONOMIC, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DELAYS, LOSS OF DATA, INTERRUPTION OF SERVICE, LOSS OF PRIVACY, REPUTATIONAL OR PHYSICAL HARM), EVEN IF PROVIDENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Dispute Resolution

These Terms of Use shall be interpreted consistently with federal law applicable to the parties, including but not limited to HIPAA, provided that state law issues shall be exclusively interpreted according to the laws of the State of Oregon, without regard to choice of law principles. Jurisdiction and venue for any dispute arising from or pertaining to these Terms of Use shall be in the Circuit Court of the State of Oregon for Multnomah or the U.S. District Court for the District of Oregon.

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

10. Contact Information

Providence Health & Services
Office of Legal Affairs
1801 Lind Avenue SW
Renton, WA 98057-9016
 

Privacy Policy

Providence Health & Services (called “Providence” in this Privacy Policy) is committed to honoring the privacy of individuals who choose to use the Providence Web site. This Privacy Policy is therefore intended to make you aware of the ways your personal information collected through the Providence site is used and to explain to you how we guard your information. We hope this policy will help you make informed decisions about sharing information with us.

1. Services Subject to Notice.

Providence provides a variety of information and communication services (“Services”). Some information and services are available to the general public.

Providence also offers personalized, interactive tools to help you manage your health care through the myProvidence site. For more information about myProvidence Services and registration please see the myProvidence User Agreement.

1.1. This Privacy Policy does apply to personal information received or created by Providence from the following Providence Services:

1.2. This Privacy Policy does not apply to personal information received or created by Providence from any of the following Providence and myProvidence Services:

2. Use and Disclosure of Personal Information

Providence collects and uses personal information subject to this Privacy Policy as follows:

3. Use of Cookies

A “cookie” is a small set of computer data which allows Web servers, like the Web servers used to host the Providence site, to maintain records of the activities of users visiting Web sites and to help us serve you better by improving our website design. Cookies may be used to customize the delivery of content based on your usage patterns and interests.

The cookies used by Providence do not identify users by name or any other personal identifier. Providence uses cookies as follows:

4. Third-Party Advertising Partners

In addition to using cookies and related technologies as described above, we use third-party service providers to serve interest-based advertisements for Providence products and services across the Internet. These service providers may collect non-identifiable information about your interactions with our website through the use of these technologies. In the course of serving these advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our sites and/or services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you do not wish to have this information used for the purpose of serving you interest-based advertisements, you may opt-out as indicated below. Please note that you will continue to receive generic advertisements.

If you would like more information about this practice and to know your choices for not having this information used by third-party service providers for this purpose, please visit http://www.networkadvertising.org/managing/opt_out.asp

Some Internet browsers include the ability to transmit “Do Not Track” signals. As uniform standards have not been adopted, we do not currently respond to browser “do not track” signals. For more information regarding “Do Not Track”, please visit “All About Do Not Track"

5. Safeguards for Protection of Personal Information

Providence reserves the right to change this Privacy Policy from time to time. We will make reasonable attempts to notify you of changes we think may be important to you by e-mail.

All changes will be effective when published unless a different effective date is specified. Your continued use of the Providence Web site after we have posted a change to this Privacy Policy will be considered your consent to the change.

6. Relationship to Terms of Use

The provisions of the Providence Web Site Terms of Use apply to and are incorporated in this Privacy Policy by reference. You may review the Terms of Use here.