Sign In
  

ABOUT PROVIDENCE  |  CAREERS  |  FOR EMPLOYEES

Washington

 

FAQ

Frequently Asked Questions

 

Getting Started:

What browser settings are required?
A number of Java and ActiveX components may need to be installed into your browser from time to time as you use Providence online clinical results. To ensure that those components load properly, it is recommended that you set up your browser to allow this to occur automatically. The safest way to do this is to add OneHealthPort.com and Providence.org to Trusted Sites in the browser security settings, and to set the security level for the trusted sites zone to Low.
  1. Open Internet Explorer.
  2. Select Internet Options from the Tools menu.
  3. Click the Security tab.
  4. Click the Trusted Sites icon.
  5. Click the Sites... button.
  6. Uncheck the checkbox Require server verification (https:) for all sites in this zone.
  7. Type *.providence.org in the Add this website to the zone entry box and click the Add button.
  8. Type *.onehealthport.com in the Add this website to the zone entry box and click the Add button.
  9. Click the Close button.
  10. Click the Custom level... button.
  11. Select Low from the Reset to drop-down menu and click the Reset button.
  12. Click the Yes button to confirm the change.
  13. Under Settings find Initialize and script ActiveX controls not marked as safe for scripting and set to Enable.
  14. Click the OK button.
  15. Click the OK button.

In addition, if you are using a pop-up blocker, make sure you allow pop-ups for all Providence.org sites.

Back to top
What computer specifications are required?

CPU: Single core Pentium-class CPU is required but a multi-core CPU at 2.6 GHz or better is recommended for improved speed.

RAM: 1 GB RAM is required. At least 2 GB RAM is recommended if you plan to view a lot of images.

Video: Video resolution of 1024x768 is required. At least 1280x1024 resolution with 24-bit color and a 17” or 19” monitor is recommended if you plan to view a lot of images.

Operating Systems: Windows 2000, Windows XP, Windows Vista, and Windows 7 are supported at various service pack levels. If you experience difficulties, try installing the latest service pack and updates (but do not install Internet Explorer 9). Both 32-bit and 64-bit operating systems will work with ProvCare. Apple operating systems are not supported, but some functionality may be available with the use of Windows emulation software.

Browsers: Microsoft Internet Explorer (32-bit) is required. Versions 6, 7, and 8 are supported. 64-bit browsers and IE 9 are not supported at this time on any platform.

Internet: Broadband internet connection is required.

Permissions: You need sufficient security rights to allow the installation of various browser components that allow you to work with ProvCare. This may include installing ActiveX controls and updating the Windows Registry. If you find you do not have sufficient permissions, you may need to contact your IT personnel to assist you. 

Java: For viewing Medical Records and Deficiencies, you need the Java Runtime Environment installed on your PC. Java 6 Update 12 is certified. However, you may be able to use other versions.

Adobe Reader: For viewing Medical Records and Deficiencies, you need Adobe Reader (also known as Acrobat) installed on your PC. Any recent version of Adobe Reader is acceptable. If you want to install the latest version, you can download it for free from http://get.adobe.com/reader/.

Back to top
Can Providence help me set up my computer to access online clinical results?

Once you have set up your computer to access the Internet, Providence can help you access ProvCare. Unfortunately, Providence cannot advise you as to what computer to buy or how to get it set up on the Internet. Additionally, it is not legal for Providence to pay a third-party computer specialist to help you. However, your Clinical Support Specialist or Medical Staff Liaison may be able to provide you with the names of some local IT resources. Before you buy a computer, you might wish to refer to the FAQ entry What computer specifications are required?

Back to top
What is the Browser Checker?
The Browser Checker program verifies that your computer, operating system, and browser are supported and are set up to use OneHealthPort and ProvCare. Each time you log into ProvCare, the Browser Checker runs. The elements verified by the Browser Checker are:
 
  • you are using a supported PC operating system
  • you are using a supported browser
  • the software to connect to the Providence network is installed
  • the software to control browser windows is installed
  • the software to display radiological images (iSite) is installed (separate versions for Olympia/Centralia and Everett)
If all of the components are installed and configured appropriately, you will be logged directly into ProvCare. If any are missing, you will see a warning page and will be given the opportunity to install any missing components.
Back to top

Resources & Tips:

On Windows Vista, after I follow the link to online clinical results I get a warning message stating "Internet Explorer needs to open a new window to display this webpage." What should I do?
Click OK.  A new window will then open for you to use.  This is a security measure employed by Windows Vista.
Back to top
How do I bookmark the home page for online clinical results?
To create a bookmark for the home screen:
  1. Browse to http://OneHealthPort.com and click on Providence Health & Services under Clinical Sites, or browse directly to http://www2.providence.org/washington/physicians.
  2. Press Ctrl+D.
  3. Change the name and/or location of the favorite if desired.
  4. Click OK.
Back to top
How do I download the Java Runtime Environment?
Windows PCs may not have Java preinstalled on them. You may need to download and install it. Java 6 Update 12 is certified to work with ProvCare's medical records and deficiencies functionality, although other versions have also been seen to work.
 
To download the Java Runtime Environment (Version 6 Update 12), click the following link:
 

Java 6 Update 12

  1. A File Download window will appear.
  2. In the File Download window, click Run or Open. The new JRE will be downloaded. Depending on your security settings, you may also have to choose to Run the installation program.
  3. Click Next. The License Agreement window will appear.
  4. Select I accept the terms and click Next. A Setup Type window will appear.
  5. Select Typical and click Next. The Installation window will appear. It may take a few minutes to complete.
  6. When the InstallShield Wizard Completed window appears, click Finish.
  7. You may be prompted to reboot your PC. Save any work before rebooting. If prompted, you must reboot in order for the changes to take effect.
Back to top
I am getting an error when I try to connect to Ibex from ProvCare. How can I fix this?
Install the patch to fix the problem.
  1. Click here  to start the download.
  2. Click Run to run the program. The program runs very quickly and does not display any message when it completes.
Back to top
After I log in, the system returns me to the log in page. What should I do?
First try deleting Temporary Internet Files in Internet Explorer. If that doesn't help, contact your Clinical Support Specialist to have your account repaired. To delete Temporary Internet Files:
  1. In Internet Explorer, select Internet Options from the Tools menu.
  2. Click the Delete Files button.
  3. Check the box Delete all offline content and click the OK button.
  4. Click OK.
Back to top
I am continually prompted to install iSite when viewing Olympia/Centralia medical images even though the browser checker does not prompt me to install. What should I do?
  • Close all of your browser windows and verify that you are disconnected from the Secure Application Manager
  • Uninstall iSite Enterprise 3.5.69.0
    • Windows 7
      • From the Start menu, select Control Panel
      • In Large or Small icon view, click Programs and Features.  If you are using Category view, under "Programs", click Uninstall a program.
      • Select "iSite Enterprise 3.5.69.0", and click Uninstall.  Alternately, right-click "iSite Enterprise 3.5.69.0" and select Uninstall.
    • Windows Vista
      • From the Start menu, select Control Panel
      • In Classic View, double-click Programs and Features.  In Control Panel Home view, under "Programs", select Uninstall a program.
      • Select "iSite Enterprise 3.5.69.0", and click Uninstall.  Alternately, right-click "iSite Enterprise 3.5.69.0" and select Uninstall.
    • Windows XP
      • From the Start menu, select Control Panel
      • Click the Add or Remove a program icon.
      • Select "iSite Enterprise 3.5.69.0", and click Remove.
  • Open a new Internet Explorer window
  • Navigate to http://www2.providence.org/washington/physicians
  • Click the ProvCare Login link in the left hand navigation menu
  • Follow the on screen instructions to install configuration software
  • Log into OneHealthPort and verify that you are now able to access Olympia/Centralia medical images without being prompted to install iSite.
Back to top
I can't access Citrix applications, is there anything I need to download to make this work?
Yes.  you will need to install an ActiveX control that will give you access to these applications.
  • Click on the following link:
  • Click on the Download button next to "Citrix Online plug-in - Web".  (Note:  There is no need to register or log in to "My Citrix")
  • Follow the on screen instructions to install the ActiveX control.
Back to top
I use both OneHealthPort and another VPN to access ProvCare. When I try to log into ProvCare on the VPN, the system logs me out of the VPN entirely. How do I fix this?
There is a cookie stored on your computer because you recently logged in through OneHealthPort.
Back to top

Lorum ipsum dolor sit anum consecutum. Lorum ipsum dolor sit anum consecutum. Lorum ipsum dolor sit anum consecutum.

Lorum ipsum dolor sit anum consecutum. Lorum ipsum dolor sit anum consecutum. Lorum ipsum dolor sit anum consecutum.