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As a patient of Providence Health & Services, you have the right to expect excellent medical care. You also have the right to understand our billing process and how our financial counselors may be able to help you.
If you have questions or concerns about your bills, please call us. Our staff will be happy to talk with you.
Fees and charges are based on our “charge master” rates. Fees and charges for services at a private physician clinic may differ from those at a clinic owned or operated by a Providence hospital.
This can result in multiple, separate billings for a single date of service. It can also lead to more than one explanation of benefits from your payer and more than one statement. Common examples include:
We welcome your help and your communication. Working together, we can keep the billing process as simple as possible for you. To help us do a better job, please:
Call your other providers about their bills if you
receive separate bills for your care (For example,
surgeons, radiologists, anesthesiologists and other
specialists may bill you independently for their
services. If you have questions about their bills,
please call them directly.)
Each time you receive care at a Providence facility, or your doctor sends a lab or pathology specimen to us, a new account will be opened for you. Each account generally ties to a specific date of service.
In most cases, the first bill should arrive about ten days after initial care. It will include a detailed description of the services provided for that account.
Every thirty days thereafter a monthly statement should arrive that will include summaries for all accounts for the entire family (or guarantor). If you prefer individually monthly statements instead of family or guarantor statements, please call the business office and ask to be your own guarantor.
The monthly family statement identifies the amount due from your insurance company, and the amount due from you for each account. The statement also will include payments or new charges that occurred during the month.
At any time, you may request additional information about itemized charges by contacting the business office. Some tests, services or treatments require service from a physician who is not an employee of Providence. Such a physician will bill you separately for services rendered. In some cases, you may not actually receive direct care from the physician that provides a service. Examples of these physicians include pathologists, radiologists, cardiologist, anesthesiologist, and other specialists who submit separate bills. If you have questions about these bills, please call the number printed on their statement.
Providence will submit bills to your insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your medical bill. If your insurance company does not pay within forty-five days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary (or first) insurance pays.
After your insurance company processes the bill (also known as a claim), the balance (amount owed by you) is due within thirty days. The balance can be paid in any of the following ways: automatic credit card, payment plan, cash, check, online bill pay or credit card. If you need a payment plan, please call the number on your billing statement to make arrangements.
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items.
If paying your bill creates a financial hardship, you can apply for financial assistance. Partial or full financial assistance may be available based on established guidelines. Consideration for assistance includes the patient's (or responsible party's) income level, existing debt, assets, number of people in the home, and other indicators of inability to pay.
For instances, full financial assistance for Providence medical services is usually available to household whose annual income is up to 125 percent of the Federal Poverty Guidelines. Families whose annual income is above 125 percent of the Federal Poverty Guidelines may still be eligible for partial assistance with their Providence medical bills.
As a not-for-profit Catholic health care ministry, Providence embraces its responsibility to provide for the needs of the communities we serve – especially for those who are poor and vulnerable. Our Providence Charity Care Policy provides financial assistance to qualifying patients to help pay for medically necessary health care services received from Providence. This does not include limits of coverage from government programs, but it may include insurance co-payments and/or deductibles.
Our trained financial counselors are available to: