Alumni 

  

 

 

Name

Year

Degree(s)

Alma Mater

Current Position

Justin Bronkhorst

2012/2013

MHA

University of Washington

Senior Manager, Clinical Performance, PH&S

Andrew Haslam

2011/2012

MBA/MHA

St. Louis University

 Real Estate Transaction Manager, PH&S

Andrew Arai

2010/2011

MHA

University of Washington

System Manager,

Office of the CAO, PH&S

Sarah Cameron

2008/2009

MPH

Emory University

Planning and Strategy Manager, Providence Senior and Community Services

Melissa Strayer

2008/2009

MHA

University of Washington

Process Improvement Project Manager for Perioperative Services, Carolinas Healthcare

Laura Cristina Russo

2006/2007

MHA

University of Washington

System Director of

Healthcare Services, Qliance

Linda Severs

2002/2003

MPA

Seattle University

Six Sigma Black Belt, PH&S

Kristina Hansen Smith

2000/2001

MBA/MHA

University of North Carolina

Chief of Leadership Services, PH&S

Kevin Brown

1991/1992

MHA

Arizona State University

President and CEO, Piedmont Healthcare

Marilyn Nemerever

1988/1989

MHA

University of Washington

Nurse Executive, Swedish Issaquah Hospital, Swedish

Marcia Peterson

1987/1988

MHA

University of Washington

Director, Strategic Planning and Project Management, Swedish

 

 

 

 

 

 

Testimonials

 

Jason Bronkhorst
Senior Manager, Clinical Performance, PH&S

What has been the most valuable part of the fellowship for you thus far?

Every bit of the fellowship experience has been amazing these past few months. But, if I had to pinpoint one component as being the most valuable, I’d probably choose the ministry site visits.

One of the many advantages of being part of an organization the size of PH&S is that our services span the whole continuum of care. Gaining exposure to each of these elements on the continuum is a fundamental component of the Providence Health & Services Fellowship Program. One way this exposure takes place is by the fellow being expected to go on at least one site visit to a Providence facility every month. This has allowed me the opportunity to experience health care from many different vantage points including urban medical centers, rural hospitals, assisted & independent living, a health plan, and many others. For my site visit in early September, I had the opportunity to shadow our VP of Government Affairs in Washington D.C. for three days. We spent time meeting with several different congressional leaders from the State of California and talking with them about the transformational work that is currently taking place within Providence. Experiences like this make the PH&S Fellowship Program truly unique and the fellowship a worthwhile experience for anyone looking to learn more about healthcare system operations.

 

Andrew Arai
2010 – 2011 Administrative Fellow

What makes the Providence Health & Services Administrative Fellowship experience unique?

Unlike many operations-based fellowships, the Providence fellowship is hosted at the system office.  Working at the system level, under the guidance of senior executives and system directors, provides the fellow a unique perspective on strategy development, decision making, and complex organizational structures.

A benefit to being a part of a large, mission-focused system like Providence is that it creates many diverse learning opportunities for the fellow to pursue.  My fellowship year included projects in telemedicine, hospitalist structures, community governance, and mission integration review, among others.

In addition to project and shadowing opportunities, the fellow is encouraged to attend and participate in senior level meetings and training events.  I attended system and community board meetings, industry conferences like ACHE Congress and Catholic Health Association Assembly, and Change Acceleration Process and Work-Out training courses. 

The Providence fellowship program places great importance on developing the fellow for future success.  Education and development opportunities occur throughout the year, but are especially beneficial during the post-fellowship job search.  The fellow program director does an excellent job at providing resume writing advice, access to mentors, and contact with potential employers.  As a result of their positive experience, many fellows have chosen to continue their careers at Providence.

 

Mike Hall
Fellowship Program Manager

How are projects chosen for the fellow and please give a few examples of projects that past fellows have worked on?

We work very carefully to balance the fellow’s interests with the needs of the company when we choose projects.  Off course this is an evolving conversation as the fellow learns from earlier experiences and the company’s focus shifts.

The projects cover the entire spectrum of modern healthcare.  The PH&S administrative fellows have worked with (and in) almost every function in the corporate office and every type of care setting.

In addition, we never give the fellow any make-work.  All of the fellow’s work will affect the future of Providence in real and meaningful ways.  For example, the 2011 fellow managed the due diligence process that set the foundation for PH&S combining forces with another large health system.  The 2012 fellow is working on a big data joint venture that has the potential to redefine the use of medical information.

 

Kristina Hansen-Smith
Chief of Leadership Services, PH&S

How is the reporting relationship structured for the fellowship and what role does preceptor mentorship play in the experience?

The fellowship at Providence is highly valued, and we structure the reporting relationships accordingly.  The preceptor for the fellowship is Jan Jones, SVP and Chief Administrative Officer.  She reports to Mike Butler, one of the two group presidents at Providence.  Having an executive preceptor at a very senior level in the organization gives the fellows ready access to senior executives, and affords them with unmatched mentorship, project, and shadowing experiences.  For day-to-day management oversight, the fellow reports into the Strategic Operations Management (SOM) Department.  The SOM team eases the way of senior leaders by providing the following services:

  • Operational Excellence: change management and performance improvement, including leader training and mentoring
  • Strategic Project Management: systems, structure, and leadership for complex and strategically important projects
  • Systems & Structures Infrastructure: staff support for senior management teams, management of large scale meetings, and chartering/status reporting for management groups

Connection to this dynamic, cross-functional group gives the fellow direct involvement with high-priority initiatives across operations, support services, and clinical services.  While we balance the fellowship with selected shadowing opportunities, the Providence fellowship places a heavy emphasis on direct project leadership experience, actively preparing the fellow for his or her next position after the fellowship.

 

Andrew Haslam
2010-2011 Administrative Fellow

What is the most interesting or memorable moment you experienced during your fellowship?

The fellowship experience for me was an interesting mix of project based learning, mentoring, and shadowing. This pattern was consistent with every project I worked on, and allowed me to learn about the many complex layers of a large multi-state health system. My most memorable moment from my time as the fellow was the result of an “open door” type culture among leadership. As the fellow I was able to ask questions of leadership freely and in addition to my assigned duties, seek out additional projects I was particularly interested in. This culture and my interest in strategy and business development, allowed me to get involved with a large affiliation project Providence was working on at the time. This project and new role allowed me to take on additional responsibilities and actively participate in an executive level of decision making. I would have never been able to take on such an active role had I not first reached out to leadership. This experience was not the most memorable simply because it was exciting and high profile. It was the most memorable because it was an extremely challenging project that stretched my abilities and taught me valuable skills that I am able to use in my role today.

Sarah Cameron
Planning and Strategy Manager Providence Senior and Community Services

What makes Providence Health & Services a unique health care system?

One of the largest health systems in the country, Providence Health & Services has a rich 152 year history and faith-based culture founded by the Sisters of Providence, pioneering women with a vision of service; women who continue to inspire us today. While every organization typically has a Mission and Vision Statement alongside a set of values intended to guide behavior and decision-making, Providence is committed to its Mission and Vision unlike any organization I’ve ever encountered.

It would be easy to simply add up the charity care provided to the community (which is substantial!), publish the numbers in annual newsletters to memorialize the contribution and call it a day, but Providence doesn’t stop there.  Without huge fanfare, Providence sets its aim higher, allocating time and resources for reflection and personal development to thoughtfully consider the intention of our work and make decisions based on who we are and what is right. 

I didn’t grow up in a religious family, so Providence’s Catholic foundation is not what attracted me, but I was raised with a strong sense of responsibility to contribute to my community in a meaningful way.  When I was welcomed into the Providence family as an Administrative Fellow, I quickly learned about Providence’s tradition of starting meetings with a reflection or prayer.  While somewhat ambivalent to this tradition at first, I have since found these reflections to be profoundly grounding, allowing me to connect more deeply with my purpose and with my co-workers. Through reflection, I have the opportunity to grow as a person, not just an employee, in my workplace and community. 

At the end of the day, time for reflection creates a safe space for developing community and engaging in honest dialogue to ensure we make good decisions. As a result, I know that I’m surrounded by people with authentic, honest intentions – people who serve with compassion and make a difference in the lives of those who are poor or vulnerable.